PlayLive is an online casino operated by Gleneagles B.V., company number 158256, from Willemstad, Curaçao. It holds Curaçao Gaming Authority licence OGL/2024/1242/0772 under the LOK framework. The privacy policy explains how PlayLive collects, processes, stores, and shares information connected with your account.
By registering or continuing to use PlayLive, you agree to the collection of data needed to provide casino services and meet legal requirements. The policy applies to personal information produced through identity checks, payments, account security, and responsible gambling controls. It also covers mobile access and 3D Secure payment authentication on a PlayLive account used in South Africa.
General Information Under PlayLive Privacy Policy
Gleneagles B.V. is the data controller responsible for personal information handled through PlayLive. The company is registered under number 158256 and operates from Willemstad, Curaçao. Its licence was granted on 3 October 2025. The relevant LOK framework became effective on 12 November 2025.
PlayLive processes information under applicable data protection laws and the licensing rules enforced by the Curaçao Gaming Authority. The reason for collecting the data determines its legal basis. The relevant grounds are:
| Legal basis | How PlayLive applies it |
|---|---|
| Performance of a contract | Registration creates a contract that allows PlayLive to open your account and provide casino services. |
| Legal obligations | KYC checks, AML controls, regulatory reporting, and licensing compliance require certain information to be processed. |
| Legitimate interests | PlayLive uses selected data to protect accounts, prevent fraud, and improve platform performance. |
| Consent | Your permission applies to optional cookies and communication preferences that you can control. |
When you register with PlayLive in South Africa, these legal grounds continue to apply as the account moves through verification and into gameplay. Withdrawal processing remains covered as well. Consent is not required for every activity. Some records must be collected because of the casino’s contractual or regulatory responsibilities.
How PlayLive Collects Personal Information
The origin of the data determines what reaches PlayLive and how it is used:
| Collection channel | Information received |
|---|---|
| Information you provide | Your name, date of birth, contact details, residential address, login credentials, and payment information. PlayLive may also request identification, proof of address, and proof of payment method ownership. |
| Automatic collection | Your IP address, device type, browser, operating system, login time, and account activity. PlayLive uses these records to identify suspicious access and investigate technical problems. |
| Third party collection | Payment providers may send transaction details, authentication results, and payment status information. Verification services can return the outcome of identity checks. |
With mobile access common across South Africa, device and connection information can play an important role in PlayLive account security. An enhanced review may lead the casino to request source of funds evidence or bank statements. Such documents are used only when extra financial checks apply.
Why PlayLive Processes Your Data
PlayLive processes personal information to operate accounts and meet its regulatory responsibilities. Data is used for:
| Purpose | How the information is used |
|---|---|
| Account eligibility | PlayLive uses registration details to confirm that you are at least 18 years old and eligible to open an account. |
| Account management | Personal and payment information supports deposits, gameplay, withdrawals, and account communication. |
| KYC and AML compliance | PlayLive checks identity records and transaction information before the first withdrawal or when additional verification is needed. |
| Fraud prevention | Registration and payment details help identify stolen payment methods, duplicate accounts, and unusual transactions. |
| Customer support | Support staff use account records to answer questions and investigate technical problems. |
| Platform improvement | Technical data helps PlayLive improve website performance and account navigation. |
Responsible gambling monitoring draws on account activity when spending or betting behaviour suggests that additional controls may help. PlayLive provides the following tools:
- Self-exclusion
- Cooling-off periods
- Deposit limits
- Wager limits
- Loss limits
PlayLive may include 3D Secure authentication results in its payment review. These results can be compared with registered account details when the casino checks payment ownership or investigates suspicious activity.
How PlayLive Discloses Personal Data
PlayLive shares personal information only when another company or authority needs it for a legitimate operational, legal, or regulatory purpose. The amount disclosed depends on the recipient’s role. Recipients are grouped as follows:
| Recipient | Reason for disclosure |
|---|---|
| Internal group companies | These companies may provide operational support, compliance assistance, or technical services to PlayLive. |
| Payment processors | They receive the information needed to authenticate payments and process account transactions. |
| Identity verification services | They check submitted details and return verification results to PlayLive. |
| Hosting and technical providers | They support platform availability, network functions, and secure data storage. |
| Customer support systems | They store the account information needed to manage enquiries and investigate problems. |
| Fraud monitoring providers | They analyse relevant activity for signs of unauthorised access or suspicious transactions. |
| Professional advisers | They may receive information needed for legal, accounting, or compliance work. |
| Regulatory and legal bodies | PlayLive may disclose records to the Curaçao Gaming Authority, law enforcement agencies, courts, or another authorised body. |
Each recipient receives only the information required for its task. A payment processor, for example, does not need unrestricted access to your complete PlayLive account history. An authority may require records for licensing compliance, an AML investigation, a legal claim, or regulatory reporting.
When an official disclosure request concerns a PlayLive account used in South Africa, relevant data protection requirements still govern how the records are handled. Curaçao licensing duties also remain in force when PlayLive responds.
How PlayLive Protects Your Information
PlayLive uses technical and organisational controls to protect account information throughout its transmission, storage, access, and review. Protection includes:
- Encrypted connections protect information sent during PlayLive registration and login.
- 3D Secure adds an authentication step when a supported payment provider processes a transaction.
- Network protections help PlayLive identify unauthorised connections and suspicious traffic.
- Access controls limit personal information to staff and providers with a valid reason to use it.
- Continuous monitoring allows the PlayLive security team to investigate unusual account or system activity.
Because permissions depend on each person’s role, identity documents, financial records, and support conversations are not unnecessarily exposed. The security team can review technical records when PlayLive detects access from an unfamiliar device or location.
Account safety also depends on you. Keep your PlayLive login details private and use only official support channels when sending verification documents. Contact support promptly if you notice unfamiliar activity.
How Long PlayLive Retains Data
PlayLive keeps personal information only for the period needed to provide services or meet continuing obligations. Retention periods vary by record type, and account closure does not cause every category to disappear immediately. Retention works as follows:
| Data category | What happens to it | Reason |
|---|---|---|
| Optional cookies | You can delete them through your browser or adjust the related preferences. | These files are controlled through cookie settings and are not required for every PlayLive function. |
| Eligible account information | You can request deletion when PlayLive no longer needs the information. | Deletion applies when no contractual or legal reason for retention remains. |
| Expired technical records | PlayLive deletes or anonymises them automatically after the applicable retention period ends. | Routine records are not kept indefinitely when their operational purpose has expired. |
| KYC and transaction records | PlayLive may retain them after account closure. | Mandatory recordkeeping duties can continue after you stop using the casino. |
Continued retention may be required for:
- Licensing compliance
- KYC obligations
- AML requirements
- Tax recordkeeping
- Fraud prevention
- Legal claims
Closing a PlayLive account used in South Africa does not erase identity checks or transaction records covered by these duties. Deletion is limited to information outside mandatory recordkeeping requirements.
Your Data Rights at PlayLive
You have several rights over eligible personal information connected with your PlayLive account. The scope of each right depends on continuing legal or contractual duties. Your rights include:
- Request access to the personal information PlayLive holds about you.
- Ask PlayLive to correct inaccurate or outdated account details.
- Seek deletion of information that is no longer required.
- Request restrictions on certain processing activities.
- Complain to the relevant data protection authority if you believe your information was handled improperly.
Supporting documents may be needed when a correction affects identity verification or payment ownership. This check prevents another person from changing important account details. PlayLive can also verify your identity before releasing a copy of personal information.
Deletion or restriction can be limited when records remain necessary for:
- KYC checks
- AML controls
- Licensing duties
- Fraud investigations
- Legal claims
Open the official PlayLive support channel to submit a request. State the right you want to exercise and identify the information involved. Just make sure the request comes from the account holder. Identity confirmation protects your personal data from unauthorised access or alteration.
How PlayLive Uses Cookies and Tracking
PlayLive uses cookies to maintain account functions and recognise your browser during a session. Some are essential, while others depend on your preferences. The categories differ by purpose and available control:
| Cookie category | What it does | How you can control it |
|---|---|---|
| Essential cookies | They support PlayLive login security, account navigation, payment sessions, and fraud prevention. | These cookies are required for secure platform functions and cannot always be disabled through PlayLive preferences. |
| Preference cookies | They remember settings such as language or display choices. | You can manage them through the available cookie controls or delete them in your browser. |
| Analytics cookies | They help PlayLive measure performance and understand how visitors use different pages. | You can reject or remove them through optional cookie settings. |
| Communication cookies | They support selected communication preferences linked to your PlayLive activity. | You can change your consent choices when the relevant controls are available. |
Blocking essential cookies can prevent the website from working correctly. Optional categories can be managed separately. Deleting cookies from a mobile browser used for PlayLive in South Africa may also remove its saved language or display preferences.
Browser settings let you clear stored files. PlayLive may ask you to confirm optional preferences again during a later visit.
Updates to the PlayLive Privacy Policy
PlayLive may revise its privacy policy in response to:
- New legal requirements
- Revised PlayLive licensing conditions
- Changes to security practices
- New platform functions
- The appointment of a new service provider
- Changes to how PlayLive processes a category of personal information
The latest policy appears on PlayLive with its applicable date. When a revision is material, the casino may notify you through:
- An account notice
- A message displayed on the PlayLive website
- The contact details registered with your account
Read the new wording before you continue using the platform, especially if it affects data sharing or account verification. Continued use of PlayLive after the revised version takes effect means that you accept the new handling of your information.
If you disagree with a change, stop using the service and ask PlayLive support about your account options. Closing the account does not end mandatory retention duties.